Gentle Family Dentistry

I had some crowns done last December 23, 2014 and my insurance did not cover the entire balance and I put the remaining balance of $820 on Care Credit. Then I found out that too much of the balance was added(0nly $714 should have been put on CC resulting in an overage of $104-which I called office to put through a refund for). Then last month I received from your office a bill for $149 for cleaning( which actually occurred in Nov 2014) Why was this not billed to Cigna before my crown?. To add "insult to injury" , I was told by receptionist that I would have to pay the $149 before I could have my teeth cleaned yesterday (3/25). She also said that perhaps I should reschedule my cleaning until I could come up with the amount owed to you. I asked if I could make payments or have that amount put on Care Credit and was told that would not be possible(I am not working and got the impression that you office did not want to work with me on this). I asked receptionist if could speak to office manage or Dr. Kazanis and was given the impression that no one felt the need to resolve this to an equitable solution. Both my wife and I enjoyed going to the office but the experience yesterday left a "bad taste in my mouth" no pun intended. We have been going to Dr. Kazanis for a while and I just think this latest incident was very demeaning and upsetting.