How Patients Feel
POSITIVEPatient Reviews
171Fraudulent insurance practices and I will be escalating this one. Williamsburg Smiles Design/Ian Mapes - just stay away!!! It really is a shame for a small business to use such deceptive practices. Long story short. THEY ARE NOT IN NETWORK AT ANY INSURANCE COMPANY AND WILL USE CLAIM CODES TO BILL YOU THE HIGHEST OUT OF NETWORK RATE THEY CAN GET - OFTEN THE CODES ARE DUPLICATIVE - SAME PROCEDURE. I did a root canal/crown there, a couple of years ago and at the onset of the procedures I explicitly asked for "costs and predetermination", the billing manager assures me of costs, tells me that i will be charged in-network rates. Particularly noteworthy because if she hadn't i would have walked away. She even spelled out the costs - by email, then proceeded to collect my portion of the payment on the day of procedure and settle at that point. After they had collected thousands of dollars from my insurance company for root canal/post/crown using duplicated procedure codes for the exact same treatment they then sent me a bill - 1.5 years later with erroneous payment info that doesn't match the Claim Receipt Payment from the insurance company. By that time, the original manager who dealt with insurance/received payment and got the business - had left the company. Their predetermination vs what they actually bill vs insurance claim receipts don't match. This is fraud.