How Patients FeelPOSITIVE
Nice new equipment. Friendly dentists, hygienists (mostly), and staff. Unfortunately a complete and utter lack of customer service outside of the office. Over a month ago had a molding made to get a mouth guard. We were told it should take about a week. After 4 weeks I called the office to find out what was going on. They had the mouth guard in for a couple of weeks. They calmed they had called (once) to inform us it was in, we have no missed calls from them. They have two cell phone numbers, two email addresses, and a mailing address to get a hold of us with. They, at best -in their own admission- called one cell phone, one time, in a three week window. Once we got a hold of them they said we could just drop in during regular business hours for the fitting which would be quick. They however were closed the next couple of regular business days. It is now the following week (5 weeks from when we were told 1 week). I called to confirm they would be open. They are, but said we should expect a very long wait if we drop in. We have a wisdom teeth removal scheduled with them in a couple of weeks and have been left wondering if this is really a dentist we should continue to take our business to or if it is better to find another option. To apologize they didn't not provide us any sort of meaningfully apology. They forced a free teeth whiting sample on us like that was making up for it. The dentist said not to use the teeth whitener as well, due to damage to thin enamel. So to sum it up their way of apologizing was to provide various excuses for their mess up and push free vendor samples that they encouraged not to be used.
How Patients FeelN/A
Patient ReviewsNot yet reviewed.