Paul D Cryan Dpm

Wonderful!

Let me begin by saying that the service was great. All of the staff members were very friendly and made me feel welcomed. I only went in for an exam and a teeth cleaning since it was my first time at the location. The cleaning was very nice and I left feeling very clean. I did have a better teeth cleaning before at another location, but that is too far now. However, she was great - my second best of all of the hygienists that I have had over the years. The dentist that I had met during the visit was very nice as well. Such a shame that I will not get to experience her skills because I believe that I will not be returning to this office anymore. When I first called to schedule, I was told that my insurance was not really an insurance, so there is no coverage - that it was just a discount card for the services performed. It was my first time using this as well so I went with the flow and thought, oh! maybe I am supposed to file a claim for reimbursement with my insurance provider. After I paid for the services and left, I called my insurance for the next steps that I would need to take in order to file a claim. The benefits representative was very surprised and told me that I should not have had to pay for any of the services that are usually covered under the insurance. I was baffled! Honestly, if I had to pay, I have no problems about it because it was necessary for my health. But I am a college student and grew up with no financial support from my parents because they had both passed away. Whatever I can save, I want to save. I was told by the office that it would be a two week process in order to get a refund. One week to wait for my insurance to notify me of what was paid on my behalf, and one week to wait for the dental office to recieve payment so that they can issue me a refund. To this day I still did not receive my refund and I feel terrible that I had to keep calling the office for updates. Now, due to certain reasons that I can try to understand, the bookkeeper will not be there until next Tuesday (this will become a month of waiting). Talk about bad timing? I can understand that the office was misinformed about how to handle patients' accounts that present this insurance. What I cannot understand is why does it take so long to get back money that was unrightfully charged and taken from me. My insurance company even went the extra mile to give them a call to explain the situation and even faxed over my policy of benefits and coverages. They should have been able to refund me the money because payment should have been taken from the insurance company in the first place - why hold my money hostage until a reputable insurance company gives you payment? Do you do this for every insurance? In this situation, it is hard to say who was wrong, but it really could have been done quicker with the amount of undeniable coverage I have and proof I have on hand two weeks ago that my insurance sent me as a list of payments made/will be made on my behalf.