Universal Dental Center

THIS IS A REALLY GOOD DENTAL OFFICE COME HERE TODAY OR CALL THE OFFICE TODAY FOR AN APPOINTMENT TODAY

You don't get treated too well in that office. It's unprofessional..

I first visited this dental office in either 2006 or 2007. I have dental insurance but depending on the procedure I have to pay a copay. I had an old crown that needed to be fixed and crowns can be expensive. After calling multiple offices to see how much they would charge me to fix the crown, Universal was the cheapest. I remember the doctor had a nice disposition and a gentle hand, by gentle hand I mean that he did not cause me a lot of pain when numbing me. However, I recently decided to cut my ties with this office because of the long wait times. Over the last couple of years I have waited hours to see the dentist. If you have an appointment for a routine cleaning the the wait usually isn't that bad. But when it comes to the dentist I think they overbook him (on purpose) and then people have to wait an hour or longer. One time I waited two hours to get a cavity filled. However, the last time I visited the office was the final straw. I had been waiting around 45 minutes to see the dentist for a procedure not covered by insurance when I noticed the doctor was seeing at a patient who got there after me. So, I asked on of the assistants when would I see the doctor, she explained to me that the billing lady needed to speak with me first. After another 15 minutes (my total wait time being an hour) the billing lady comes to talk to me about payment for the service I was trying to get. I had two issues with this discussion. I had spoken to this lady two weeks prior about payment and why did she have me wait an hour to discuss payment. Also, had I not noticed the customer who was getting serviced before me and asked about it, how long would I have ended up waiting. Having to wait an hour for the billing lady to talk to me was total unacceptable. I complained to the dentist but he did not seem to care and told me that he doesn't handle how the front office is run.