Kanemaru Dental Group Inc

I was a patient for about a year. The rooms are cubicles so everyone in the next one over can hear everything you are saying. I had to go in for what was referred to by them as an emergency because I might have an infection in my gums. When I got there I was REFUSED service. The accountant would not let me see the doctor because I had to pay my last scheduled appointment in two payments and still owed the balance. The accountant said I would have to pay for the days services in full that day which would include x-rays even though I had no HDS insurance left. She made a big deal that my x-rays were way over due even though I had taken them 13 months ago. How is 13 months "way overdue"? Two weeks from now I will have my new HDS insurance to pay for new ones. She also scolded me for bringing my 2 year old. Of course that was not something I had done before but as my daughter could not attend daycare that day I had no choice. The accountant was uncaring to say the least and condescending. She also told me that it's not the patient who comes up with a payment plan since I had to split my last bill, that she is the one who does it. Basically what it came down to was the accountant was mad that I had taken it upon myself to split my bill so she was refusing me service. She also told me she would waive the cancellation fee since I had to reschedule even though I was being DENIED service by the accountant. Most of their customers are military. I work for a non-profit which offers services to people with developmental disabilities. The company offers no raises and the benefits are minimal. I shouldn't be treated so poorly because I don't make as much money. If it wasn't for this incident I would still be a customer but I don't like feeling that I'm less of a person because I don't make as much money as other people. It was a pretty embarrassing situation that I got to share with everyone within earshot.