How Patients Feel
N/APatient Reviews
1Dr. Holmes is fantastic. Very gentle and it\'s important to him to make you comfortable. I highly recommend Dr. Holmes for the whole family. I was also very pleased with his expertice in fixing the worst problem first and helping me get the most benefit from my dental insurance as possible. Thank you Dr. Holmes and staff!!!
How Patients Feel
N/APatient Reviews
1Dr. Loseke has always gone above and beyond to get me in at a moment\'s notice. Have never had problems after she performs dental work. She genuinely cares about her patientss.
How Patients Feel
POSITIVEPatient Reviews
3I was a patient for about a year. The rooms are cubicles so everyone in the next one over can hear everything you are saying. I had to go in for what was referred to by them as an emergency because I might have an infection in my gums. When I got there I was REFUSED service. The accountant would not let me see the doctor because I had to pay my last scheduled appointment in two payments and still owed the balance. The accountant said I would have to pay for the days services in full that day which would include x-rays even though I had no HDS insurance left. She made a big deal that my x-rays were way over due even though I had taken them 13 months ago. How is 13 months "way overdue"? Two weeks from now I will have my new HDS insurance to pay for new ones. She also scolded me for bringing my 2 year old. Of course that was not something I had done before but as my daughter could not attend daycare that day I had no choice. The accountant was uncaring to say the least and condescending. She also told me that it's not the patient who comes up with a payment plan since I had to split my last bill, that she is the one who does it. Basically what it came down to was the accountant was mad that I had taken it upon myself to split my bill so she was refusing me service. She also told me she would waive the cancellation fee since I had to reschedule even though I was being DENIED service by the accountant. Most of their customers are military. I work for a non-profit which offers services to people with developmental disabilities. The company offers no raises and the benefits are minimal. I shouldn't be treated so poorly because I don't make as much money. If it wasn't for this incident I would still be a customer but I don't like feeling that I'm less of a person because I don't make as much money as other people. It was a pretty embarrassing situation that I got to share with everyone within earshot.