How Patients FeelPOSITIVE
Let me tell you about my miserable experience and you can make up your own mind. I am new to the area and wasnât established with a dentist. My son recommended Nut Tree Smiles. I woke up with a toothache and called NTS for an appointment to have a tooth extracted. It had given me trouble for years so I decided I definitely would have it pulled rather than to keep pouring more and more money into repairing it. NTS said they could not fit me in for two weeks. The days of fitting you in for an emergency are over I guess. I kept my appointment two weeks later. There was a large poster in front of the door stating new patients could have their xrays and cleaning for a special price of $59 so I asked for that. I was told I could not have that because I was an emergency case. I asked if waiting two weeks for an appointment was their definition of an emergency and they said yes. I would have to pay the ER price of $95. I should have turned around and walked out right then but I was desperate by this time. When the dentist finally examined my tooth she said she would like to try and save it. I told her that I had already made up my mind to have it pulled and thatâs what I was there to do. I explained I was living on a very slim retirement income and could not afford to risk trying to save it yet again and have it continue to fail because the tooth was severely cracked and a large chunk of it was missing. It was a rear molar which would not affect my appearance in any way. She said she would give me a price to repair it anyway, so I would have options even though I didnât want options. She walked out and I never saw her again once she left the room. Another gal came in with the written quote which I still have. The total would be $3115 for a root canal and a crown. There would be an additional $400 charge if my tooth was calcified. I nearly choked. Even if I had the money I wouldnât pay that much for a root canal and a crown. The last one I had done was $1250 two years ago. So I told the gal NO. Just get someone in here to pull this tooth today. She said, â We donât pull teeth here. You will have to go to a dental surgeon for that. We can refer you to one and the charge will be $590. â I couldnât believe my ears. When I called to make my appointment with NTS I clearly stated that I wanted to have my tooth pulled. I was not told to call a dental surgeon. I was led to believe that they did do extractions because they didnât say otherwise, which was why I kept the appointment. Now I was out $95 for this consult which I didnât want or need and I still had to go somewhere else to have my tooth pulled which would prolong my suffering. The gal who gave me the quote also gave me the name of their referral which I quickly tossed into the garbage because $590 for an extraction was beyond ridiculous. The quote was $200 for a consult, $95 for a limited examination and $290 to pull the tooth which comes to a total of $590. Thankfully a friend recommended a surgeon she went to in Antioch so I made an appointment and he saw me within a couple of days. He was a delightful person with a great chairside manner and good credentials. He and his staff didnât PLAY me like I felt the NTS staff had. There was no Bait and Switch. He was straight forward with his assessment which was that the tooth was probably not savable due to the severe linear cracks into the gum line. He pulled it and charged me $220. It was such a pleasure to do business with a dentist who was ethical, fair and compassionate. I knew I would recommend him to anyone who asked me for a reference just as I knew I would never refer anyone to NTS, who in my opinion, was unethical, unfair and not the least bit compassionate. NTS did not convince me that they were the least bit considerate of my pain and suffering their delays created for me. But you can make up your own mind about that.