Shital P Shah DDS Inc

Dr. Siegel is warm, friendly, and personable, knowledgeable, and has affordable rates. He also spent a good 30 mins on the phone with me and my girlfriend who hasn\'t even been to see him yet about her toothache. Glad we found our new dentist! :)

I would never recommend this to place to anyone who values their time and respect. They did not clearly communicate expectations to me during my visit and were unprofessional and combative when I brought this to their attention. This is not what I expect from a professional. Context: I had an appointment for 2:30 for a first time cleaning. We had to switch from our old family dentist due to issues with our insurance. I scheduled the appointment 2 weeks in advance. When I arrived, they had me fill out about 5 minutes of paper work. As I was finishing another patient came in who also had 2:30 appointment. I was then seated in a dental chair and waited as they brought in the other patient and proceeded to start x-rays and cleaning his death. It seems they double booked. I then sat there for 40 minutes waiting for someone to clean my teeth. After 40 minutes, it seemed that they were not going to clean my teeth until they had finished with the other patient. I was disappointed that they would schedule 2 people at the same time and only have one dental hygienist available. To be clear, no one said anything to me as to why I was waiting. I just sat there. So I left because I did not get the impression that my time was not respected. I am understanding of emergencies or necessary delays when they are clearly communicated. However, I received no information as I sat there and waited. When I inquired later about why I had to wait so long later on the phone, I was told it was because they had to verify the insurance and it was a common practice to have to wait 45 minutes for insurance authorization. That is why they claim they booked 2 people at the same time with 1 dental hygienist and bumped me. I asked if it takes that long, why it wasn't something that was verified when I made the appointment to avoid having me unnecessarily wait? The paper work could have been handled in advance over the phone when I made the appointment so I wouldn't have to wait for 45 minutes. As I was asking the question, I was interrupted and told that it is because they don't do it in advance in case the patient doesn't show to avoid unnecessary paper work. The dentist then insinuated that it was my fault for not being privy to the common practice of waiting for 45 minutes on your 1st appointment when scheduling my day. That being said, if they had clearly communicated to me when I arrived that it would take 45 minutes for the insurance paper work to be processed, I would have been understanding and could have ran an errand nearby while I waited. Instead they kept me waiting as I wondered why another patient who came after me was being seen 1st. What made it worse is they insisted the issue was me when I brought this up. Their lack of consideration for their patient and unwillingness to acknowledge it is why I wrote this review, so that others can avoid feeling the way I did today.