How Patients FeelN/A
Patient ReviewsNot yet reviewed.
How Patients FeelPOSITIVE
Over the years of going to Dr. Ariana I've had an overall good experience with his office staff and I enjoy going to Dr. Ariana. However, recently I was shocked by their office staff. I received a voicemail, the first voicemail ever. It stated that if I didn't pay my account off in a week I would be forwarded to collections! Really? This is a joke. I have insurance and on my first notification they say, pay in a week or else? I called back and asked for the office manager. I was told that "he" wasn't in. I asked for the person who called me. She came to the phone. I explained that I was upset at the tone of the voicemail she had left & the threatening message. Rather than apologizing she began to make excuses for her mistake. She said that she had called me two other times, however both numbers were disconnected. I asked her why, if she knew that I never received any other messages did she leave the message that she did. She again, began trying to justify her position rather than aplogizing & moving forward. Eventually she hung up the phone on me. I never used profanity or talked down to her, I simply had questions. I called back and asked for the "highest person in the office". Robin Fowler came to the phone. I explained to her what had taken place. She acknowledged that they had attempted to contact me twice and the numbers were both disconnected. I asked for an explanation of the events as they took place. She "covered" for her employee rather than aplogizing. When I asked what the woman had told her I stated, she said that she couldn't repeat it! Really? That's because I didn't use any profanity and I didn't use any verbiage that is unacceptable in the workplace. I just want answers in regards to the threatening voicemail that was left for me! I asked for Dr. Ariana to call me & asked if he would approve of this treatment to his patients. I was promptly informed that he would not be calling me. I just want an apology. Is that too much to ask? Not excuses, just a resolution to the situation. It's unfortunate, however, I'll be looking for another dentist in the area.