How Patients FeelPOSITIVE
The dentist was professional and personable. I think my wait time had to do with the fact that they were short-staffed, as Dr. Jeon himself, rather than a hygeinist, ended up performing the routine cleaning. The office staff were extremely nice, particularly the tech who assisted with the x-rays and the cleaning, she was super sweet. I think her name was Jessica. I also want to give the staff at the front end some props for tolerating my pre-coffeee attitude, and she took the time to get to the bottom of my insurance coverage issues and to explain the records-transfer process to me. The office itself was clean and comfortable, if a little spartan. I liked the large window in the x-ray room. The exam room showed some use (missing cabinet knob, lots of kick scuffs on the wall, etc) but the tools, equipment, and supplies were neat, orderly, and up-to-date. I was a little annoyed that my appointment was rescheduled two days beforehand after I had selected an available time on ZocDoc two weeks prior. ZocDoc made up for that, which was cool, but then apparently when the office staff member deleted the original appointment to reschedule the new one, the deletion included notes about my previous dental visit. Had they read my note, they might have been able to give me a heads up about having to take care of records-transfer myself. Since they didn't address it with me at the time of the rescheduling, I assumed they did it. However, they did not (could not, apparently) and no longer had my note at the time of my appointment. It was a sort of stressful and rocky start to the appointment that ate up additional time but could have been avoided had they read the note and addressed it with me accordingly. But, as I said, the front desk tech took my frustration about this like a champ and helped me out about it in the end. TL;DR: Despite a few problems, it was a decent office with decent staff. I will be returning for my regular cleanings.