Daniel O Page DDS A Profession

Dentist Office In Soquel, CA
Within 2,405 miles
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4831 Soquel Dr,
Soquel, CA 95073
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How Patients Feel

POSITIVE
8.2

8.2 Out Of 10

DI Rating

Patient Reviews

6

About Daniel O Page DDS A Profession

Specialties

Endodontic Dentistry

Languages

English Spanish

Daniel O Page DDS A Profession Dentists

DI Rating 8.3

 

How Patients Feel

POSITIVE

Patient Reviews

5
By: Tom Roberts
on July 6, 2017

My second experience with Dr. Jimenez was a complete failure - both professionally and administratively. The greatest dissatisfaction was with their office staff. The experience got off to a rough beginning when, after the first visit for this particular tooth, I sent them an email asking to arrange a payment plan. No response. When I went in for the next visit the response to my query was 'Oh, we don't use that email anymore'. My explanation that I had obtained that email from their current website was met only by a blank stare. When I described this sequence to Dr. Jimenez, his response was that he delegates all non-professional/administrative issues (including payment) to his office staff. The endodontic issue involved re-do of an old root canal. After what seemed to be careful evaluation, including an expensive "panoramic" xray, Dr. Jimenez said he was confident he could save the tooth. I understood that was not a guarantee, but decided to proceed. Well, over $2000 later (plus another $1200 to my regular dentist for a new crown), the tooth was not saved. The residual dissatisfaction, however, and primary reason for this review, again involves office staff error. She had suggested a follow-up visit for Monday June 6th (2016). I explained that would not work - we were leaving on vacation that morning. She then offered 11:30AM Thursday June 2. I accepted that appointment and she made out the appointment card. When I showed up for the aforementioned appointment she asked "May I help you?". I responded "I have an 11:30AM appointment", to which she said "No, your appointment is Monday". After protest, during which I reminded her the card she had given me clearly was for this date and time, I was told "You can wait if you wish, but it will probably be a long wait as the doctor is very busy today". Nothing resembling an apology. I waited for about 15 minutes, then left. When I got home I emailed them (using their correct email address) a copy of the appointment card. No response. A couple hours later Dr. Jimenez called, asking "Why did you leave?". I described what had happened. Again no apology. He asked if I could come in at 4:30PM. I said I would be there. On the way to that appointment my car was rear-ended while at a signal light. The impact was moderate. The car was drivable and the whiplash experienced didn't seem severe at the time, so the information exchange was conducted quickly and I proceeded to Dr. Jimenez. When I explained what had happened to Dr. Jimenez his response was to the effect "that's not my fault", without apology ! As I was leaving I also mentioned to the office person - no apology. A few months later, while still undergoing physical therapy for repercussions of the accident, I wrote Dr. Jimenez a letter describing what I was still going through, partly as a consequence of their error. I asked for him to consider a partial refund of what I had paid him. Two days later he called. My wife answered the call, telling him I was not immediately available but I would call back soon. I called and sent a text message to his direct cell number about 30 minutes later. Neither ever got any response. Apologies to any readers for the long review, but you might find it worthwhile to be VERY CAREFUL with any communications you have with Dr. Jimenez' office.

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