How Patients Feel
POSITIVEPatient Reviews
1Went to this AT&T store to upgrade iPhones with one I had purchased online, expecting a simple SIM card swap and to be on my way. The customer service representative I spoke with did so quickly, even though I overestimated the driving time and I arrived an hour before my online scheduled appointment. I then had plenty of time to switch my phone number to a local one and to have a glass screen protector applied. As I waited, he (Matthew Silva) recalled a promotion I might've been eligible for as I had bought my first phone around two years ago through AT&T... to my surprise, I walked out having DOUBLED my data plan, added insurance in the event of losing or breaking my phone, AND saving $25 on my monthly bill. This was all because he took the time to look into this promotion he remembered. I was already satisfied with my service, but with that, could hardly believe my luck. He also spoke with me about a new deal AT&T has with DirectTV that would likely fall just over the amount of money I'm now saving on my phone bill for many channels, that I may just have to look into. Outstanding customer service like this is what keeps me loyal to AT&T and now, to the Seekonk, MA location.