How Patients Feel
POSITIVEPatient Reviews
16My family was disappointed by this place. We came in with a $25 coupon we received in the mail for cleaning and xrays.Me: Shortly after my appointment, I discovered a hard tooth-colored piece fall from my tooth. I was worried that I had chipped my tooth, but later learned that it wad TARTER that was missed during the cleaning. THEY DIDN't REMOVE ALL MY TARTER! HALF-ASS JOB. 6 months later I go to my previous family dentist and they said it looks like my previous cleaning was a joke, and spots were missed. They also told me I need tons of fillings and dental work. My new dentist said I don't need anything.I had also asked them to send xrays, which they did not do until my new dentist had to ask them at the time if my visit. Mom's experience: my mom never even got to see the dentist during her visit. They said since she has insurance, she can't use the $25 coupon. (Sneaky) Because she was using insurance, she also couldn't see a dentist because the insurance-only dentist was unavailable. Ridiculous. Then why was the appointment even made? We paid to not even see the doctor? The staff also forced my mom to take new xrays, after she advised that she already had recent xrays. They were too lazy to get the recent xrays transferred over. Then, when she wanted to get a copy of her own xrays, they said she cannot. That is ILLEGAL! She has the right to her own xray! Then they said that she had a balance of over $100 because insurance couldn't cover it all. Mind you, she never even saw a dentist that day. So she was being charged over $100 , when we initially came in with $25 coupons. What a scam. When my mom told them that she has a right to her xray, they told her that the charges were dropped.