How Patients Feel
POSITIVEPatient Reviews
3I used to absolutely love Dr. Dean and his wife Shirley...so warm and friendly. Dr. Dean did a fabulous job working with my son when he was little. BUT Dr. Dean botched 2 fillings in my mouth that caused many YEARS of serious health problems! I had difficulty breathing and nearly died of heart failure!!! which I traced to the infected teeth! Turns out that both of those teeth were dead and causing a low-level blood infection which got into the heart! I mentioned to him several times that those teeth STILL HURT and he just shrugged it off! I finally got the teeth extracted and the oral surgeon confirmed that they were indeed dead and should have been extracted long ago. Now, I realize that Dr. Dean is human and I forgive him for making an error in judgment, BUT he let his ego get in the way when he refused to take me seriously. Also, later when I tried to tell Shirley what happened, just to give her feedback, she was extremely rude to me and HUNG UP ON ME!! WOW! I didn't threaten lawsuit or anything! I wasn't even yelling...wasn't even rude to her. I knew that they were into meditation so I erroneously thought that they would want to get some honest feedback. I wanted to just discuss it and hope that everyone could learn from what happened. I was stunned when she hung up on me! That actually disgusted me more than the original mistake! It showed that they weren't willing to take responsibility for their own mistakes, weren't willing to work with me on solutions, weren't even willing to admit the mistake at all, weren't willing to learn from it...nothing...I guess she was afraid I would sue...well I could have! I had a good enough case! But I didn't. I honestly just wanted to talk with them about it. The way Shirley treated me was absolutely inexcusable.