Noble Care Dental

tl;dr - poor communication, unorganized, (just drilling?) for filling took over hour, ouch my root, did not have temporary filling, left in need of root canal and in pain with exposed root, was out of work unpaid for 2 days Let me start by saying the hygenist was awesome. Best cleaning experience I've ever had, and her bedside manner was awesome to boot! Then I saw the doctor to have a filling done. I was told she would be working on the upper left side, and like any other non-dental professional I do not know the number that is associated with what tooth. I came in originally because I was having pain on a different tooth than the one I will be describing below. We scheduled another appointment after my first visit and I requested we take care of any fillings needed in that section all at once. I was to have 2 fillings done but I left with an exposed root and no fillings. I was not told before the procedure that they would be working on a tooth that already had a filling. If I had known I could have told her that my former dentist had gone almost to the root and I had been cautioned that if the filling did not hold up (which there was a chance of but we went over the options and I opted to try the filling even though the cavity was bad.) Instead she took over an hour to remove the old filling I presume and proceeded to drill to my root. The wait time was actually more than an hour but I gave them an extra star because about 15 minutes of it was not their fault. A patient passed out during a cleaning, though they did handle things very professionally. They immediately called an ambulance and were very calm in the face of crisis. I'm not even sure this impacted my wait time or why I was waiting for about 50 minutes BEFORE this happened, as I was seeing the doctor, not they hygienist. During the procedure the assistant had to be given extra direction regarding location of supplies multiple times and they seemed very unorganized as a team and at one point we stopped for over 10 minutes so they could find something. They said something about a recent remodel but that is no excuse. Their bedside manner was okay but I should not have been uncomfortable or in pain and needing consolation during a very standard dental procedure. I have had fillings done before as well as a root canal and this was worse than the root canal. I don't know if its just because the shots don't get that deep or if the numbness was just wearing off by the time they actually go that far but it hurt all the way to my head when they got close to the root. She did immediately stop but it shouldn't have happened. Better communication could have prevented the whole thing. She may have been a fine dentist on a less battered tooth but I certainly wasn't giving it another chance.