Virginia Family & Cosmatic Dentistru Inc

Dentist Office In Reston, VA
Within 10 miles
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1760 Reston Pkwy Ste 415,
Reston, VA 20190
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How Patients Feel

POSITIVE
8.1

8.1 Out Of 10

DI Rating

Patient Reviews

5

About Virginia Family & Cosmatic Dentistru Inc

Specialties

General Dentistry

Languages

English

Appointments

OPEN NOW
Sunday
Closed
Monday
11:10 AM-9:40 PM
1 11:10:00 21:40:00
Tuesday
10:10 AM-10:10 PM
2 10:10:00 22:10:00
Wednesday
11:10 AM-9:40 PM
3 11:10:00 21:40:00
Thursday
10:10 AM-10:10 PM
4 10:10:00 22:10:00
Friday
10:10 AM-7:40 PM
5 10:10:00 19:40:00
Saturday
11:10 AM-3:40 PM
6 11:10:00 15:40:00
Accepting new patients

Virginia Family & Cosmatic Dentistru Inc Dentists

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How Patients Feel

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Patient Reviews

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DI Rating 9.1

 

How Patients Feel

POSITIVE

Patient Reviews

5
By: Jessica Sotomayor
on October 17, 2015

This office has an ideal location and the parking is free and plentiful around the building. Once you take the elevator up to the office it's clear RTC Dental is different from most dental offices. It is pristinely white with different colored lights, a very modern look. However excited I was about the sleek, modern looking office I was severely underwhelmed by the staff. My original appointment was on a Saturday, booked 2 weeks in advance. I booked through the app "ZocDoc" which provides doctor's offices with your insurance and personal information as well as schedules the appointment for you. I have used this app for two dentists, one dermatologist, and one general physician before. I called 1 hour before my appointment to inform them that traffic from DC was surprisingly bad and I may make it right on time vs arriving a few minutes early. They took that opportunity to tell me they had called me the day before (when I had this appointment for weeks) to tell me they need more insurance information or I'd be paying out of pocket! To add insult to injury they said I could still arrive but they can't do any of this paperwork on a weekend- so i couldn't use my insurance based on the info the app ZocDoc provided?!?!? I was appalled at the lack of notice and the fact that they never planned on calling me more than once before my appointment on Saturday to attempt to reach me. I rearranged plans and rescheduled for the following Saturday to allow for the confirmation of insurance on a weekday. After confirming on Monday I thought maybe my bad experience was just a fluke. RTC Dental called me around 9 AM, 5 hours before my rescheduled appointment and asked me if I can come in 3 hours earlier (11 AM vs 2 PM), I said I could not. LIKE CLOCKWORK they call me at 11 AM and say the Dentist has had "an emergency" and has left the office. Coincidence that if I had rescheduled I would have been his last convenient appointment?? I'm not so sure. Overall I'm extremely disappointed but maybe my case is unusual- why I got so unlucky with my experience I have no idea :/

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