How Patients Feel
POSITIVEPatient Reviews
2This is quote #1 from the Postal Center's ethics: 1. "I and my employees will treat every customer the way we would want to be treated. While we recognize differences in culture and personalities, there is no room for rudeness in my business. Respect and courtesy are the order of the day. Every day." However, that was NOT my experience on Thanksgiving Eve, 11/23/11 at approx. 2:45 PM. I entered the Randolph store in a bit of a rush, because I had an appointment in Boston at 3:30PM. There were about six people in line and I believe the store owner and another gentleman were behind the counter at the opposite end engaged in conversation and doing something at a machine. My item was being returned to sender and needed no postage or further attention other than to drop it into the box of packages going out. I waited a few minutes in front of them, and when the owner (I believe) looked up, he said, "I'm in the middle of something." I nicely said, "Oh, but I just want to drop this off." He immediately sighed aloud, hung his head, and appeared very annoyed that I even revealed to him what I wanted. So, I immediately said, "Thank you anyway and left the store." Although I was very short on time, I went nearby to Postal Express and was treated with dignity. I am usually one to give people another chance, but he embarrassed me in front of other customers and that was not a good feeling. Wouldn't it have been more appropriate and professional to say, "I'm sorry Ms, I'm in the middle of something so you'll have to wait for someone else to help you"? I will never do business with the Postal Center again. I've always told my children to treat others like you want to be treated. Why have a code of ethics if you're not going to abide by it?