How Patients FeelPOSITIVE
My 3 kids saw Dr. Purcell twice last year, the experiences were great. However, in January 2014, I had scheduled appointments for my kids to be seen in the Pueblo West office at least a month ahead of time. A day before our appointment, the receptionist calls from his office and says that due to scheduling conflicts, that my kids appointments will have to be rescheduled. At that time, I understood, and we rescheduled for two weeks later. Two weeks later, the day before our scheduled appointments, the same girl calls and says that again, due to scheduling conflicts, that she would have to reschedule my kids appointments. I was very frustrated that this happened not once but twice. I voiced my frustration to her, she apologized and assured me that this would not happen again. We scheduled appointments a THIRD time for two weeks out, and what do you know, I get another call informing me that there were scheduling conflicts but that Dr. Purcell can see my kids at the Fortino office instead. I live and work in Pueblo West, so this was inconvenient and not going to happen. What a poor scheduling system this office has. I wrote a letter to Dr. Purcell and the office manager regarding the issues that we had experienced, and of course, never heard back. What a waste of time. Needless to say, we found another pediatric dentist without scheduling issues.