James I Bailey DDS

I was not impressed with this office. Very unorganized

Grace Dental Laurie Akinola, DDS 4051 U.S. Highway 78, Suite F101 Lilburn, GA 30047 I am writing to express my concerns regarding the services provided by Grace Dental. My mother had bone extraction and a complete denture for the top and partial for the bottom on July 13, and two impressions were taken in July for her dentures. However, it has been over two months, and we have not received her dentures. On September 27, 2023, I received a call from the receptionist, who wanted to schedule teeth cleaning for my mother. However, I declined the offer as I was not satisfied with the process's delay. When I visited Grace Dental on September 22, I found the clinic closed. I planned to call them once I returned to Atlanta on Wednesday, but they beat me. The receptionist called me back, trying to get my mother to come in for the second round of impressions, stating that she would have to come in twice to get the first impression and then return another day to get the second impression. I informed the receptionist that it should not have taken them July, August, September, and now October to get my mother her dentures. Unfortunately, we are leaving the country soon, and my mother will not have teeth, which is frustrating. The doctor called me back three minutes later, and her rude behavior took me aback. She ranted about my mother not giving good impressions, and her bites were weak, resulting in them having to order Articulating paper. She insisted that my mother would have to come in two more times, but I declined the offer. I was further disappointed when she committed insurance fraud by billing the insurance and receiving payment when my mother did not even have the dentures in hand. The doctor informed me that I would only receive some of my money back, which I found unacceptable. I called the insurance, and they asked her to unbill my mother's insurance. If she refuses to return all the funds, we can do an investigation. Overall, I found the experience at Grace Dental unpleasant, and I am reporting it myself due to the doctor's arrogance, disrespectful tone, and lack of empathy. Overall, I am incredibly disappointed with the service provided by Grace Dental and would not recommend them to anyone. Their lack of empathy and professionalism was unacceptable, and I will report them accordingly. Thank you for your attention to this matter.