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Recent patient reviews submitted in port st john, FL
Oy.....where do I even start?! Initially I had a good experience. When I called Dr. Sater's office to find out if they were part of our network and to make appointments for me and two of my children, the receptionist was very pleasant and I felt she went out of her way to get everything set up for us. We had some issues with the military insurance but she helped get everything taken care of. I even brought her a card of thanks when I went in. Our appointments were on February 19th. We all got cleanings & x-rays and my daughter got two sealants. Everything should have been covered 100% except the sealants. But Dr. Sater assured us that if they weren't covered he wouldn't charge us. I go to pay and they tell me that both of the children are being sent home with at-home flouride to apply before bed. They tell me that I owe $150 each up front. I was stunned. I've never heard of such a thing. That's $450!! But the receptionist quickly assured me that I would be issued a refund once our insurance covered everything. I didn't like it but I was pleasant and agreed knowing my insurance would definitely be paying. A couple weeks pass and we get our statement from the insurance company. The dentist over charged us for everything, tried to charge us for an adult cleaning for my 8 year old, charged us for flouride for me that I didn't receive. So I keep an eye on my credit card statement waiting for that reimbursement.....and waiting.....and waiting. Finally, several weeks later I call to ask when I will be reimbursed. No answer. So I leave a message. I wait several days with no call back. I call again. No call back. So my husband gets involved. Messages go without return calls. He finally leaves a message letting them know he'll be stopping by after work and they call him back. Then it's one thing after another resulting in a dozen more calls and reasons why we aren't being reimbursed. Long story short, my husband DID have to go down there and they gave him a check for $278.80 today (March 18th). These people are crooks. Not only will I not be returning, I will be leaving this review on all of the review sites. During all of the trouble of getting them to return our calls, I went on Facebook and asked if any of my local friends had any experience with Dr. Safer. Not one good feedback out of about a dozen was given. It's a shame all those people didn't leave reviews. Businesses like this should be put out of business..
I had an extensive amount of dental work done with Dr. Sater & he did a wonderful job during the 4-5 hours that it took. My recovery went well & he & his office staff followed up with me while I recovered at home. The dental office is always clean, the staff is always kind. courteous, and efficient. Dr. Sater explains what needs to be done and why. He explained what my options were and I picked the best one for me. I am now 6 months out and very, very happy that I had the work done with a dentist that was reputable and worth every penny that I paid. Do not pay less for a dentist and be sorry later!! My daughter just went to him last month and is also very happy with his work and office staff also!! Thank you so much to Dr. Sater, Lisa and the rest of the staff!!!.
I had the best experience I have ever had at a dental office. The staff got me right back and the doctor was very nice and helpful. I felt I was treated sincerely. My son got his teeth cleaned also and he was so excited they gave him a Spiderman toothbrush. He kept saying on the way home, "This place rocks". They submitted my insurance for me and I left happy..
