How Patients FeelPOSITIVE
I am blown away by the level of service and professionalism I've experienced with Dr Jen and her dental nurse Kim. My son is five years old and has autism. My son had visited a different dentist once before and refused to open his mouth. Dr Jen and Kim both have a natural rapport with children, and come across as very easy going and friendly. My son gladly walked into the examination room after Kim introduced herself. Dr Jen and Kim were doing back flips to appease my son, what really impressed me was when Dr Jen made the right judgement call to be assertive and ensure my son received a thorough examination and care. My son was very upset about the fluoride cleaning, but Dr Jen guided me, and we worked as a team to get the job done in a safe way. Next time I expect my son to be happy with letting Dr Jen clean his teeth as he now knows the treatment does not hurt. Dr Jen mentioned that she does use sedation for children when required but there would also be an anesthesiologist present to take care of that. Dr Jen is knowledgeable, very careful and caring. I received a phone call after the visit to check all was well as my son left in the middle of a meltdown, due to sensory issues. Everyone in the office made me feel at ease acting like it was no big deal and worked as a team to make sure we left the building safely. I didn't feel rushed and they really couldn't have done a better job with my son. I'm so happy I found Dr Jen for my son, and I would absolutely recommend her for any child, especially a child with special needs as she clearly has experience.