How Patients FeelPOSITIVE
I never actually made it in for my appointment. I scheduled a cleaning, and the day before, I was called and told that the hygienist had been out the day before and needed to reschedule all of her patients, so my scheduled appointment got bumped to fit in people from the day before. Ok, fine--so I rescheduled for the following week. The day before that, they called me saying, "you're the only patient tomorrow and we won't pay someone to come in just for one patient." Gee, thanks. I'm glad to see that I'm a valued customer. When I complained about this, the person told me, "we can't control how busy we are." Um, maybe prioritizing your customer's needs would be a good starting point. Just a thought. Needless to say, I told them I would seek dental care elsewhere. As someone who also works within the healthcare field, I can't fathom telling a client of mine, "oh, sorry, it's not worth my time to come in and only see you, so I'm going to cancel your appt." Really frustrating.
How Patients FeelN/A
Patient ReviewsNot yet reviewed.