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Recent patient reviews submitted in mountain house, CA
The worst experience I ever had with a dentist or anybody in the health care field I've ever experienced in my life. Needed a molar extraction and while he was injecting me three times with a needle to numb the area he was having a loud and boisterous conversation about something unrelated to what was going on with a couple of the dental assistants and laughing LOUDLY within an inch or two of my face. I was already feeling nervous and anxious as I've been through a molar extraction before and remember it being a very painful and unpleasant experience, so having him laughing in my face during painful injections in my mouth was unsettling to say the least. As soon as he finished I calmly said that this was a traumatic experience for me and I would appreciate not hearing so much loud laughter. He immediately pulled back and announced "I'm not working with you. I'll refer you to an oral surgeon." I was stunned. He then said in a very rude tone of voice "You got mad because we're talking!?" and left me there right after three injections without doing the job. Still in shock that something like this could ever happen to a client by a medical professional. Most unprofessional and unethical person I've ever had the misfortune of dealing with..
I am SO incredibly grateful that I found Dr. Matthes! He is a wonderful dentist and genuinely wants to help people. His office staff are all wonderful people and he does everything in his power to listen to your thoughts and concerns and is extremely gentle. I would highly recommend him to anyone in search of a family dentist! .
