These are the highest rated dentists in Patient Satisfaction. Visit their profiles to schedule an appointment.
These are the highest rated dental offices in Patient Satisfaction. Visit their profiles to schedule an appointment.
Recent patient reviews submitted in middleburg heights, OH
I went for an exam to Kirlough Family Dentistry (KFD) on 7/11/20 b/c I had a cracked filling in a molar and I had already had an infection which I was given antibiotics from MetroHealth Express. I received an oral evaluation and x-ray from KFD and given another supply of antibiotics b/c the dentist was going on vacation and couldn’t see me for another 4 weeks. I was told by KFD that my insurance did not cover any of the services for 7/11 so I paid them $100 with my credit card for the full amount. They quoted me a price for a root canal at $900 and once again told me my insurance wasn’t going to cover any of the expenses b/c KFD said I only had dental insurance for routine dental exams and cleanings. They then proceeded to bill my insurance anyway. I called them back in early August and asked them if my insurance paid them anything. I was told by KFD that my insurance did pay them $53 on the $100 bill and they would credit my account for the $53. I called their office and cancelled the appointment and asked they send me a refund check. I then got a statement from my insurance showing they were paid $78 of the $100 claim! So I called again and was told “Jill”, the wife of Dr Kirlough, would get back to me. No one ever did so I sent an email to their office on Monday, 8/10 saying they owed me another $25 that my insurance paid them. “Jill” agreed and said yes, they did in fact still owe me $25 and that a check would be mailed to me the following day (Tuesday, 8/11). I waited but by the weekend of 8/22, still no $25 check! I then got ANOTHER statement from my insurance showing KFD billed my insurance AGAIN for $110 and was paid ANOTHER $55! As of Monday, 8/24, STILL no $25 check so I reported them to Nation Insurance Crime Bureau for insurance fraud. I have also made a complaint w/the BBB as well about what they have done! They billed ME $100, and then turned around and billed my insurance in 2 claims – one for $100 and the second for $110! They were paid $78 on the first claim and $55 on the second claim so in total between what I paid them and they received from my insurance they got $233 for a $100 visit! They refunded me only $53 of that $233 they made! THEY LIE about what your insurance will pay, then not only get money from YOU, but also get even MORE from your insurance! BEWARE of this place!.
Dr Kumar is a very nice and knowledgeable dentist and the staff is very friendly and helpful..
I don't understand the other reviews. I had a terrific visit and treatment. Friendliness is beyond. Olivia, the receptionist would never let on she's having a bad day. Her voice is something you gotta hear to believe. Right outta a Disney movie. Dr. Kumar was very warm and very much a perfectionist. Beautiful work. Thank you all for my smile..
Took almost 1 year to complete getting a partial upper left completed! The lab they use is very unprofessional. Had to come back 11 times to try....
Great doctors and staff. New facilities make visits much more relaxing and enjoyable. ....