Dr L Douglas Knight

My child has a very unusual dental condition that meant as a possible option, very very complicated surgery that is not done much in the US. Initially I thought it needed to be done and made a large payment to be credited towards two phases of the procedure. After discussing it further with my husband and daughter, we began to have reservations. We made an appointment to talk more with Dr. Knight. When asked, Dr. Knight was unable to tell us the success rate of this type of surgery. This concerned us. My daughter was very upset and did not want to go ahead with it and opted for a partial to replace her missing teeth. After making the decision not to proceed, we were treated noticeably different by both Dr. Knight and his staff. He basically told us to go somewhere else, saying sarcastically to get a second or even third opinion. I needed to bring her back to have an appliance he put in at the first stage fixed. At the conclusion of the visit, Dr. Knight didn’t even bother to come in and look at the work his dental assistant had performed. I was truly unimpressed. Since we did not go ahead with the procedure, I asked for a breakdown of her account. My agreement with him stated ½ the payment would be credited to Phase II which we did not go ahead with. Since I had paid cash, they told me they could not provide a breakdown because they don’t bill it the same way as they do insurance but that I was not due any refund. I couldn’t believe what I was hearing. I work in a medical office and I have never heard this before. Unbeknownst to me, her case was being presented at conferences, etc. I believe his frustration with us was due to the fact he would no longer receive notoriety from her case. If you go to Dr. Knight, don’t pay for anything upfront. And if you don’t have dental insurance and pay cash for services, it’s probably better you go somewhere else.