How Patients Feel
POSITIVEPatient Reviews
5First of all, these guys are located in fashion district in downtown LA, which means they're paying high amount for their location. Therefore, you know that they're going to charge more than other locations. When I first went in I gave them my PPO and got their confirmation that my teeth cleaning cost will be fully covered. Got my standard teeth cleaning and was told that they have to take my wisdom tooth out which they charge a whopping $1200 and was told that 80% will be covered by insurance, which would've cost me $300-400 from my pocket. I asked one of the nurses if that's a standard rate and she said "that's actually really cheap." I left the place to see what other dentists will say. I went to a local dentist located outside of Los Angeles and got the wisdom tooth taken out and FULLY COVERED by insurance. When I told them a dentist in LA charges $1200, they were shocked. Also, they told me the standard rate for general teeth cleaning was around $100 and can go up to $200 if you need any special treatment. After a couple months, got a statement from zen dental for a balance of $280 out of which $40 was covered by insurance (total $320). Called up insurance and was told that they rejected two of their claims because I got the same examination and radiography done at the second dentist, which is my fault for not knowing that you can only get covered for radiography once in 3 years, and examination once in 6 months. As for the claim for the cleaning, insurance only covered 50% saying these guys claimed way over the standard amount. I understood that I have to pay for the two rejected claims, but being told that I have to pay for the cleaning despite getting confirmation that I won't have to pay anything tells me that these guys are not honest when you first walk in. Oh, and the parking cost me $20. Lesson learned: 1. DO NOT go to a dentist in Los Angles. 2. Choose your dentist wisely as changing your dentist after first examination can be costly. The 1 star that I am unable to deduct is for Dr. Alessandra who was professional and a comedian. But knowing she's probably behind the prices, I'm skeptical of her professionalism. I would only recommend this place to a busy, unintelligent, impatient person located in Los Angeles who got a bunch of doughs to throw out.