How Patients FeelPOSITIVE
My first at experience at Dr. Moss's office was not good. My daughter was referred to Dr. Moss to have her wisdom teeth extracted. During her first visit without me she was told that the insurance wouldn't cover the extraction, come to find out she had given the incorrect insurance information. My daughter and I went to Dr. Moss office to give the correct insurance information, the receptionist didn't want to hear anything we had to say, she insisted we go back to my daughters original dentist office to get a referral sheet filled out and so we did. The original dentist office simply printed out the referral sheet she had sent along with my daughter's x-rays sometime ago. The receptionist at Dr. Moss's office mention that they got the x-rays but not the referral. I felt that the situation could have been handled in a more courteous and professional manner with several available options. I made a decision not to use Dr. Moss service solely based on the receptionist behavior and attitude. I would like to think her for giving me the opportunity to teach my daughter a valuable lesson - As consumers and descent human beings we don't have to be treated rude and impolite, we can take our business elsewhere.