A+ Family Dental Care

My son goes here, and he has generally had a good experience. But there was one time they were supposed to check something (dentures? can't remember), and they didn't. He says they talk so much while they're working on you, they don't notice when you're experiencing pain. And during his last appointment -- on the day of his high school graduation, no less, a time to spend with family, when the last place you want to be is an appointment you scheduled because your dentist's office *said* you needed to be seen -- some guy who is rarely there (once a month on Fridays?) looked at him and was angry at him for wasting his time, that my son didn't need to be there, very cold, no bedside matter, and my son and his mother walked out of there angry. My experience when I've taken him there is a staff that runs hot and cold: Nice and polite sometimes, cold and not friendly and even somewhat off-putting on others. And there's no WiFi they offer to guests/visitors, so I can't do work while I'm waiting for my son. But worst was my experience today. I called at 8:30 or so and asked to schedule an appointment for my son. The lady at the other end (who was obviously in a call center) told me I had to call back at 11am when the office opened. I did something I never do: I said what was on my mind, and I did it because I was shocked. "That's really bad customer service." She seemed taken aback. "That's really bad customer service," I repeated. She offered to send an email to the office, but said doing so ensured I wouldn't get a prompt response, that I'd get a better or at least quicker response if I called back when they opened. I couldn't believe what I was hearing, but I told her to send the email. So my question is this: Why not just have voice mail pick up if there's no earthly purpose to calling before the office is open? Why have anyone pick up at all? It seems their system is designed to cause consternation and frustration. Stupid business model. Just dumb. Then when she was getting off the phone, while she was polite and friendly on the face of it, I could tell she was annoyed and being passive aggressive by the way she rushed her farewell. "Click." 'OK,' I thought, 'she is annoyed with me, it's clear.' Again, I'm not a patient, my son is. But based on my experiences, what I've seen, and from what I've read here, I would not be one, either.