How Patients Feel
POSITIVEPatient Reviews
9Dr. Coangelo seems like a nice enough person, and his references were GREAT. Appointment for procedure was on 5/1/2017. Office manager treated me like a homeless person when I questioned paying for my entire 2 crown procedure up front (had already had a cleaning there and my insurance was verified and paid already, and this would be a 2 part procedure - first day, then crown installation in 2 weeks). I explained that my HCRA card could only cover the charge once, so if the amount changed it might be an issue. I offered to write a check for the full amount up front today and then they could charge the card before I left - leaving it with them during my procedure. Guy said, "I would run immediately down to the bank and cash your check before the procedure could begin." Really. I am completely flabbergasted. Have never been treated this way at any Dr's office before. Instead of discussing my concerns about the office manager's rudeness, the Dr. just said "I do not think you are a good fit for this practice. I'm going to refer you to someone else local here." He essentially said they have plenty of patients without me. So, if you are looking for a dentist in Grapevine, I suggest that you consult with Huckabee Dental or The Grapevine Dentist instead - as he suggested to me. I lost an entire day's pay since I took the day off of work. Do not make my mistake. _____ Update: Just left Huckabee Dental on 5/3/2017. The 2 teeth that were supposed to have cavities in the external exposed surfaces of crowned teeth had NO cavities in them! In fact, they looked exemplary on xray and the photo I was shown in Dr. Coangelo's office was NOT of MY teeth! SO glad I got a second opinion. Dr. today also said that recrowning those 2 teeth for no good reason would have disturbed the root canals on those teeth, and could have resulted in me losing those teeth entirely over time. Insurance says that there was NO pre-estimate asked for or given to Grapevine Dental for anything other than the cleaning and xrays. Xrays were filed under a different last name and teeth were misnumbered too. Good grief. ____ Moral of the story: If you feel uncomfortable in ANY way at a dentist or other Dr's office, get a second opinion. STAT.