Hi my name is Stella Lincoln; I have been a patient of Dr. Charles for 10+ years. In all my years in her care I've always received kind and courteous service from her and all of her staff. When I schedule an appointment I am given thoughtful reminders. When I appear at my scheduled appointment I'm treated on or very near my scheduled appointment time. There are no long waits. That I've always appreciated. Don't get me wrong I love children. Dr. Charles tries very hard to schedule children's clinics at separate appointment times from the adults. :-) There is always interesting magazines, comfortable seating, no over crowding and interesting TV. shows, even in the back treatment rooms. The equipment is modern and up to date, I didn't always enjoy dental visits in the past but I never miss an appointment with Dr. Charles because I know that I will be given the best care possible. Feel free to use my name in any endorsements. Dr. Charles and her staff truly deserve a round of applause.
A professional but fun environment. The staff was warm and the dentist made me feel comfortable when I was very apprehensive. Thanks. I will be back and I certainly will recommend you to my friends and family.
Front desk was rude and unhelpful.
First of all I never write a review because it takes too much of my time, but I had to warn everyone of this office. First of all I had an appointment at 9AM for a cleaning, showed up promptly and was seated approx 20 minutes later where I waited there for 40 minutes until someone actually came to inspect me. DUring x-rays the lady kept cursing about the machine and said it was junk. After that I waited another 10 minutes for my cleaning to be done where it switched off between the tech and the doctor herself because they were disorganized. She got up again saying that I needed a special cleaning, which I didn't because I've gotten a normal cleaning every 5-6 months back where I used to live, and wanted to charge me $65 for it on top of the horrible experience they were showing me. The place is a little dirty and looks pretty shady. Kids running around the office talking to patients and the staff carry conversations regardless who is in the office. DO NOT GO and I WILL NEVER GO BACK. Viera Dental in Viera, FL is THE BEST place to go and definitely taking the 1.5 hour drive for the customer service and quality that this place severely lacks!!
Called to make an appointment and the girl- who sounded miserable when she answered- was just so unwilling to be just a little bit helpful. I explained that I don't have my insurance card just yet but that I could get her the information. I even offered to send it to her in an email and she refused. WOW, if she is the face for the tone of their office, they need someone else answering the phones. FIRST IMPRESSIONS ARE EVERYTHING.