Frank K Yorita DDS Inc

My daughter is currently under the care of Dr. Ikeda and we could not be happier! I love his staff from front to back. They are amazing the girls up front...

All our children had their ortho done here under Dr. Yorita. Since the transition in leadership, they seem to be having administrative problems. Last year I had them take an impression to make a retainer for me. Months went by and when I checked back they could find no record of the retainer, and I never received it. Shortly thereafter, I started to receive bills for the retainer. I called and explained that I never received it, and would love to get the retainer and pay for it. They agreed it somehow got lost and would reverse the charge. I'm STILL getting the bill?! They don't seem to be trying to collect it, but its still on their books and is disconcerting that they lost the order in the first place, and no can't get their records straight.