How Patients Feel
POSITIVEPatient Reviews
12The resolution of a significant financial issue about my original 20*16* verbal contractual agreement - confirmed and reiterated verbatim during my discussion with Invisalign's patient care representative - with Arch Dental in Garden City *was never and will never be resolved*. In addition to the Invisalign issue, above, on May 12, 20*17*, the new bookkeeper handed me a pen, placed a "guarantee of payment" in front of me, and pressured me to sign for new dental work: 3 crowns totaling $6,288.00. A "post" was an additional expense for a tooth with*out* a root canal. My new dental group told me that a post is never provided for a tooth that does not have a root canal. Within days I told Arch Dental that I would not consent to this work, but the "guarantee of payment" remained in my file. Then on May 22nd and May 24th, it alarmed me that repeated efforts were made by this new bookkeeper and the new office manager - a total of four telephone discussions with me - to give them my full credit card data over the phone. WHY? *Four times* I said that I would be in the *following day* to pay $125.00 cash for the whitener that I ordered. I left the practice the end of May and removed my original 5 star Google review from early May, 2017. I was a patient with Dr. Jerome Kaufman and his dental hygienist since 1996; Dr. Kaufman then merged his practice with Arch Dental. I never had this experience on Dr. Kaufman's watch. Note: online reviews of businesses: Can Therapists Fake Their Own Online Reviews? - The New York Times The New York Times › magazine › can-t... AMP - Feb 22, 2017 - The magazine's Ethicist columnist on whether it's O.K. to post composite “patient” reviews on a referral site ...