Hill Elizabeth A DDS

I had been going to this dentist my entire life (no choice of my own, parents insisted it was the only one we could go with our insurance). Each time was just as horrible as the last. My last visit, I went there at noon for them to put in a cap, didn't see the doctor for 3 or 4 hours. The nurse actually numbed me but the numbing wore off by the time the doctor got to me (the doctor then decided that I would need to be numbed again and left for another hour). I didn't leave the office until around 7. The cap ended up falling off a few weeks later. I called multiple times (during business hours) to set up an appointment for them to fix it, they never answered and my voice messages were never returned. That's only the most recent issue I've had with them. Other issues I've encountered: the nurse is mean and verbally abuses you. After she sits you in the chair for you to wait hours for the doctor, she expects you not to move a muscle. I once brought a book but had placed my bag on a chair right before getting into the dental chair. After waiting a few minutes, I got up to grab my book (note, the chair my bag was on was next to the chair I was in. I just needed to stand up, take a step, grab book, and go right back to my seat). This woman yelled at me, saying if I needed something to ask. I told her I just wanted to read my book and then seemed offended when I (a teenager) declined their old books/ magazines meant for pre-school kids and asked for my book that was inches from her. This same nurse I witnessed yell at some toddler (who was alone and scared because they will NOT let parents back there with them). It was probably his first ever dentist's appointment and he originally had a different, nicer nurse. Nice nurse was explaining the tools before using them so he would be less scared. Mean nurse ran over, forcefully pushed nice nurse out of the way, while ordering nice nurse not to baby the child. Then she held the boy down while she forcefully worked on his teeth (the boy was crying the entire time and she, of course, yelled at him repeatedly to stop crying). The one time I went in for the cap, nurse had done something and asked if it was in correctly. I said \"I think\" and she responded angrily \"you should know. It's in your mouth. I need to know.\" Now, Dr. Hill, she's nice but dumb. She's the only doctor in the office and will over schedule so she is seeing like 6+ patients at the same time. They also will schedule during times Dr. Hill is out of the office (temporarily but still for hours). Also, they lie very often. When I lost my two front teeth, they started growing back with a gap. I requested braces and Dr. Hill told me and my mother the gap would close on its own. Every year I'd ask again about braces and Dr. Hill would repeat her story. Finally, when it was completely obvious the gap was not going to close, she admitted my insurance just wouldn't pay for the braces. (I am unsure if this is true. Even if it is, I still feel like she should have been truthful upfront.) They will also lie to parents to make it seem like the reason it's taking so long is because of the child. I've heard them say to parents visits were taking too long because their child was acting up, but I was back there a second before and saw no child acting up. She once told my parents we were taking too long because my brother got up to use the restroom. He was only gone two minutes when the nurse and doctor were not with him (I know, I was back there). They even worked on him after he left the restroom. I think the doctor just forgot about us. It took them an hour to tell us we were done and could go. I'm pretty sure that's because my mother was throwing a fit in the waiting room (I managed to secretly text her, even though electronics are not allowed in the back room as their equipment is old, to tell her we had already had our teeth cleaned hours ago and were just sitting there.) In conclusion (because I realize I am ranting and I so many stories), if you can avoid going here DO IT. I'd rather have my teeth rot then suffer this place again.