Frederick L Steinbeck

Dentist Office In Fort Thomas, KY
Within 375 miles
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627 Highland Ave,
Fort Thomas, KY 41075
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How Patients Feel

POSITIVE
7.2

7.2 Out Of 10

DI Rating

Patient Reviews

5

About Frederick L Steinbeck

Specialties

Oral Surgeon

Appointments

OPEN NOW
Sunday
Closed
Monday
10:40 AM-6:40 PM
1 10:40:00 18:40:00
Tuesday
10:40 AM-6:40 PM
2 10:40:00 18:40:00
Wednesday
10:40 AM-2:40 PM
3 10:40:00 14:40:00
Thursday
10:40 AM-6:40 PM
4 10:40:00 18:40:00
Friday
10:40 AM-2:40 PM
5 10:40:00 14:40:00
Saturday
Closed
Accepting new patients

Frederick L Steinbeck Dentists

DI Rating 8.2

 

How Patients Feel

POSITIVE

Patient Reviews

5
By: Michelle Dickey
on September 6, 2017

I was referred to Dr. Steinbeck by my dentist (removing 4 wisdom teeth). I had the consultation with Dr. Steinbeck which went well and we scheduled the extraction... Days before my appointment I cancelled! I was treated HORRIBLY when I called to ask a few questions before the appointment. The woman who answered the phone was extremely unpleasant, rude, and she clearly did not feel like being there or answering my questions. Not only that... but she told me that I had impacted teeth, which I dont! I was so upset after speaking with her that I called back to speak with the office manager, and the same person picked up being even more unpleasant the 2nd time. She said the manager wasnt in so I asked when she would be... She said, "no clue she doesn't have a set schedule." So then I asked to speak with the doctor and she said that I couldn't. Frustrating. I hung up, emailed the office twice, and never heard back from ANYONE. This was 3 weeks ago... To the person answering the phone, you seriously needs to learn some customer service skills. Absolute horrible experience and I'm writing this review in hopes it gets to the office manager or doctor, as I'm sure my many calls and emails never did. I have a consultation scheduled somewhere else.

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