ASPEN DENTAL

Aberdeen Smiles is only receiving one star from me because I cannot give zero stars. I was a patient while this office was run by Dr. Opp and left because of the constant up selling of unnecessary procedures and products. I returned recently only to receive an invisalign quote, with the plans of keeping my current dentist for dental visits. With Dr. Opp no longer being the owner, I was optimistic about having a more positive experience for orthodontic treatment through Aberdeen Smiles. When calling to schedule my appointment, I asked a variety of questions and confirmed that I would be able to come in for a no-cost invisalign consultation appointment to get an idea of overall cost for the treatment, if I decided to pursue it. The receptionist confirmed that I would be able to come in and receive a quote at no cost if I brought in the mailer coupon from them. After arriving and completing general paperwork, I was brought back to the hygienist room where the hygienist began to question my dental hygiene based on their records of me not being in their office for 2 years. Her assumptions of me not taking care of my teeth and not brushing regularity without even looking at my teeth or asking when my last dental visit was, was extremely rude. After I clarified that I receive regular dental check-ups and cleanings and brush regularly at home, I was notified that I would be charged $100 for the consultation visit and that they would not be able to give me a quote without a charge. I stated that I was informed on the phone that I would be able to present the $100 off mailer coupon and have a no-cost consultation visit in order to get the quote. I was then taken to their finance assistant where she explained to me that she was misinformed and gave me the wrong information on the phone. She had know that she gave me the wrong information, however she did not call me to inform me of this before I wasted my time going in for the appointment. I had also shared my budget information on the phone with her prior to coming in, she would not share any costs at that time which I understood. However, while in her office she showed me the average base costs for 12 months and 6 months and they were much higher than I told her I was willing to budget for a few cosmetic fixes. In my opinion, you should save your time and money and not bother with Aberdeen Smiles. Drive a little further down the road and get a completely free no-cost consultation appointment with a full, accurate quote from VanLaecken Orthodontics... which is what I would have done in the first place. If you're searching for regular dental care, Aberdeen Dental Associates is beyond amazing in customer service and dental care.