Dr Spaulding Family Dentistry

Overall, this is the most unorganized, unprofessional dentist practice. Let's start at the beginning, I was supposed to be a new patient. Filled out paperwork for a new patient and asked my dentist of 25+ years to submit. Called to follow up about 3 weeks ago to ensure they received the x-rays, records etc. Dr. Spaulding office showed no record of my appointment or x-rays that were sent. After working through that debacle, they found everything was in place. At that time, I expressed that I was a bit disappointed about their disorganization, etc. Today, June 28 was my first appointment for a dental cleaning. I am in the car heading to their office and I get a phone stating that I need panoramic x-rays and insurance will not pay for it until October. I asked if I can get my teeth cleaned and come back in October to have the x-rays taken. They tell me "no" - it is standard practice that they have to have these x-rays. I asked why am I just now finding this out 30 minutes before my appointment. Especially, since I took time off of work, etc. All they said is they understand my frustration. So I decided to call the office manager, they told me that she was with a patient. So I left my contact information and explained why I was calling and how unprofessional and unimpressed I was with my whole experience. Then, the dental receptionist says have a nice day and hangs up on me. I have no words for this practice. BEWARE!!!