Northeast Implant & Oral Surgery PC

I went to Dr. Cuomo’s practice on 11/28/17. My appointment was for 10AM. I was instructed to arrive at 9:45AM by the receptionist the day before to complete paperwork as I was new to their practice. I was a referral to their practice from my dentist. I arrive at 9:45 and fill out their paperwork. I was a little concerned about the over aggressive language of the billing paperwork, but eventually put it aside as a practice being for profit and at the end of the day they are well within their right to do so. I completed the paperwork and began to wait. Forty Five minutes later I was told I would see the Dr. in a few minutes. I was brought in a room in the back and directed to sit in a chair. Fifteen minutes later (1 hour past my scheduled appointment time), no visit from the Dr. Frankly, I felt marginalized. I feel like if my time is not important to them, I can go see someone else. I got up, and I walked out. I decided to call my referring dentist’s office manager on the way home and let her know just what they referred me to. The office manager said that Dr. Cuomo’s office just called them and wanted to know why I left! I was shocked. Why would they call my dentist to find out why I was unsatisfied, why wouldn’t they call me? This just lets me further know that when it comes to Dr. Cuomo and his staff, you are not a patient, you are a number. I can’t help but get the idea that the office staff is instructed to overbook and the physicians try to fit everyone in. To the reader of this post, please do yourself a favor and stay away from this practice.