How Patients FeelNEGATIVE
I've never had such a horrific dental experience in my life. Dr. Gary Bills at Heritage Health gave my daughter a shot to numb her mouth before she was about to get some dental work done and he just stabbed the needle into her mouth, causing excruciating pain. I told his assistant Erin that I didn't think a shot should be so painful and she just ignored me. My daughter had dental work done earlier that month and the dentist gave her a shot and she didn't even flinch because she didn't feel a thing when she was given the shot. Bills and his assistant Erin were in such a hurry that they didn't allow the numbing cream to take effect and also when you stab a needle in the way Gary Bills did, it's going to be extremely painful! Her poor little body almost jumped off the table. Bills was doing an tooth extraction. Which she's had done one other time by Dr. Justin Rader at Heritage Health with absolutely no pain or trauma. Rader was so wonderful that I don't think she even knew that he pulled her tooth until we told her afterwards. The extraction by Bills was so horrific, she was screaming and crying and begging them to stop because she was in so much pain and they kept saying, "it's just pressure, it's just pressure." Again, she's had this procedure done before with no pain or trauma. I would never take my child to Heritage Health again. We've had wonderful dentist there in the past, but it's not worth the off chance that you could possibly encounter a horrific dentist like Bills. His assist Erin was just as horrible. Again, my child and my 3 other children have receive dental work before and we've never experience anything as horrific and unprofessional as we did today. We've always had wonderful dental insurance, but 2 years ago when my husband switched jobs we lost our dental benefits. I felt like Heritage Health would be a good option for our family, but it's just not worth the emotional and physical costs. Saving money is just not worth it! I'll never make that mistake again.