Clermont Family Dentistry & Dentures

You can read all the 5-star "damage-control" reviews or you can read the TRUTH. I received good dental care. The dentist was great and the hygienists were very professional and helpful. However, the office staff ended up costing me a lot of money by telling me that a procedure I was having was covered by insurance. However, this person did not follow the proper procedure for receiving pre-approval from my insurance company. After submitting the bill, insurance denied the claim. This would have been prevented if a pre-approval was requested (standard procedure) and I could have made an informed decision about my treatment options & the associated costs. Unfortunately, this sloppy work is costing me $900 out of pocket. The office staff then told me that the dentist would not submit justification for treatment with the insurance company to support an appeal (and I quote) "because we don't do that here." I sent a certified letter to the office manager and/or owner detailing how all of this unfolded and requested they submit justification for an appeal. I let them know how incredibly unhappy I was that this all transpired as it was costing me precious dollars. I included my name, phone number, mailing address, etc. I received no phone call, no letter in the mail, nothing... except a new bill for $900. Apparently the doctor did submit a justification (of which I never saw a copy or any communication whatsoever from the dentist's office). They apparently weren't concerned with an extremely unhappy patient. They weren't interested in trying to smooth things over. All prior dealings up until this billing incident had been pleasant... but they would rather wash their hands of an otherwise happy patient over a billing matter apparently. My intent was not to trash this office. In fact, I was holding off on even writing a review to give them an opportunity to make it right. But it was handled so wrong at every single step throughout the process that I felt a responsibility to let others know so they can protect themselves. If they had at least communicated with me and said "we'll try and see if we can work things out with your insurance company" then this review would not be online. Be forewarned. Ask them if they have submitted a formal pre-approval before you agree to any work or it may cost you big bucks and then they will cast you aside.