Queen City Dental

Dentist Office In Charlotte, NC
Within 345 miles
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9010 Glenwater Drive, Suite 104,,
Charlotte, NC 28262
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How Patients Feel

POSITIVE
9.4

9.4 Out Of 10

DI Rating

Patient Reviews

12

Queen City Dental Dentists

DI Rating 9.9

 

How Patients Feel

POSITIVE

Patient Reviews

12
By: Jessika Zimmer
on November 3, 2017

Dr. Rogers is a saint! We initially came to see Dr. Rogers for a second opinion on my son's tooth (he's six years old). Our previous dentist attempted to fix my son's tooth, but did not properly numb him prior to the procedure by mistake so, when the drilling started, he was in terrible pain. The previous dentist just assumed he was being difficult (as six year olds can sometimes be) and kept trying to continue the drilling until my son was crying and I was crying and everyone was stressed. They eventually stopped and said we would have to try again another time. Only the next time, my son would be given Valium in the morning to call him down and would be placed in some sort of dental straight jacket to restrain him and keep him under control. My son was completely traumatized (as was I) and he was later able to explain how much it hurt, which is when I realized the numbing medicine was not adequately administered. We came to see Dr. Rogers for a second opinion two days later. She confirmed that his tooth needed to be fixed. We came in the day after that and, as you can imagine, my son was more than a little terrified after his previous experience. She sat with him for 2.5 hours (not exaggerating!) and was so incredibly patient with him. She talked him through each step of the process, showed him the instruments, let him ask questions, and (most importantly) actually LISTENED to how he was feeling and let him advocate for himself if needed. My little bugger was not an easy patient, but she took the time to walk him through the procedure and help put his mind at ease. When we walked out he said, "Mommy, that was scary, but it wasn't like last time. This time it didn't hurt at all." I was worried my poor guy was going to have lasting scars from his first experience (and turn into a dentist-phobe like his mother) but, with Dr. Rogers’ patience and expertise, I'm confident that won't be a problem in the future... as long as she keeps letting him get TWO treasures from the treasure box at the end of each appointment :) She definitely put this mom's heart at ease and I could not be more grateful.

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