How Patients FeelPOSITIVE
While I find the actual care provided by the dentist herself wonderful, I find the business end of this practice hard to understand.The staff and service providers are thorough. informative, and welcoming and I have not had an unpleasant interaction.However, I find the fact that they will not file an insurance claim to be unusual and harmful to my child's dental care. I have been forced to make medical decisions based on the fact that I would have to pay the day of for any services rendered and then file my own insurance claim.I had to pass on the 1200$ (total) worth of sealants because that is simply too much for me to afford out of pocket and then wait for a month to be reimbursed for. When I asked about this unusual way of running their practice I was told they had made the decision to have the patients file the claims because it was "too much work" for them to do so. I will be switching dentists for another that does not mind doing the work to make my families appointments less stressful.
How Patients FeelFAIR
My name is Ann Marie Gaster (Spain). Dr. Howden was my dentist from the time I was 3 to 18. I had several teeth absess which resulted in me having false teeth at a very young age. When most children (and adults) are usually terrified and dread going to the dentist, especially one that is well over 6 feet tall, I never was afraid of Dr. Howden and to this day rather go to the dentist than the doctor. I know he retired many years ago, but my parents and I still give him all the credit for my smile and he will forever hold a very special place in our hearts.