Serenity Laser Dental

Never in my life have I've been treated so badly by any Dentist or Dr's office as I have when I visited Dr. Kirzher's (Serenity Dental) office. First, their waiting area is extremely small (my bathroom is larger) there was no ventilation, most patients in waiting area were not wearing masks when there are signs stating masks required, so it was extremely stuffy and difficult to breathe. The office manager Myrna or Myra who was having a difficult time with a patient by the reception desk obviously took her frustrations out on me, because by the time I stepped up to the reception desk, you can tell she was annoyed. I politely stated my name and appointment time and was told to have a seat. I politely explained that since their small waiting room had many people seated, and there was no ventilation, I asked if she could open the door or put on the air for circulation and I was rudely told "NO" to both requests, I kept my composure which was not easy and stated okay, then I'll wait outside and asked how long my wait was. She rudely said "I don't know maybe 45 minutes to an hour". I said excuse me, and asked why such a long wait. Her response was "Let me print up your x-rays, you need to go somewhere else". THE AUDACITY of this extremely RUDE, insensitive person to state such a thing, after I was just approved for dental work, and some dental work was started. I became so infuriated and told her "It would've been nice if I was given a courtesy call letting me know they're running an hour behind and given the option to wait or reschedule, or AT LEAST apologized to for any delays when I arrived. All I received was ATTITUDE from a very rude office manager. On the other hand, I guess they did me a favor, because I found that their rooms should have been much cleaner. I was in one room and after seeing dried blood and who knows what stuck to the pull-out table they put their tool on for the Doctor to use, I asked if they could clean it because it literally made me nauseous. I was then moved to another room. Waited approx 45 minutes in the chair to get X-rays which was unacceptable, so they certainly don't give a damn about how long they keep you waiting there. As for Dr. Kirzhner... he was a nice Dentist, who filled a cavity and I appreciated the pain-free experience, but he shouldn't allow his staff to speak to anyone as she spoke to me, and he should oversee the waiting time as well as the cleanliness of their rooms. As for the office manager Myra or Myrna... you should find another line of work, opposed to dealing with the public and/or patients because your attitude is horrible and unacceptable!