How Patients FeelPOSITIVE
I started coming here about a year and a half ago after leaving my previous dentist due to really long wait times. It's also in my neighborhood and had good reviews on zocdoc so it was a no brainer. My first visit was pretty seamless from what I can remember but I remember having to wait a while for my second visit. Yesterday, however is when I decided that I probably won't be returning. I had a 2:00 appointment, arrived on time and was still waiting at 2:55. Now as someone who works in healthcare I know that sometimes appointments run a bit behind but almost an hour seems excessive. I also understand that emergency walk-ins happen but accommodating those situations before people who have had appointments for weeks in advance seems kind of shortsighted. The dentist is very nice and I've even referred a friend here but I just can't wait an hour for a routine cleaning.
How Patients FeelPOSITIVE
I was there like a week ago and I'm giving 2 stars and only because the woman at the front desk I dealt with and the dental assistant that were both super nice. Dr. Ghandi was not there. I'm assuming she was at the other location so that meant another dentist was there which I don't even recall getting his name now that I think about it or I just blocked it out. He seemed nice but he was quick and just seemed to want to get it over with. My older daughter was nervous but dealt with him and finished and was out. She usually waits with me while my younger daughter is busy but she left to wait out in the waiting area, so that told me something. My younger daughter wasn't nervous and ended up crying. He hurt her while he was cleaning her teeth. She's never complained about it hurting when she brushes but yet she had tears streaming down her little face. Needless to say it pissed me off and as soon as we walked out of the office my kids asked if I can take them somewhere else next time. I'm really unset about this. I was also hoping Dr. Ghandi would've been there. She just seems to be nice but I should've known it was too good to be true. Another thing I can't stand is when they call you and you end up in an open area. Why do I have to see some random girl getting her teeth cleaned? No private room(s). Boils down to staff being super nice and the dentist just was... Whatever. I'm just really upset that I left pissed off and that I'm leaving a crap review but I'm honest. Switching to another dentist. If you've had a good experience here, then good for you.