Oak Orchard Community Health Center

Where do I begin!?.. I've been calling since 8am to get my daughter in whom has tonsillitis. I sit on hold 15m (FIRST CALLER) finally I hang up, left message. Called back to be put on hold, yet again- this time, caller 5. Ridiculous!! Still now 10am and no call back and can't get through. Not to mention, this isn't the first time. Everyone there is, unprofessional. They never can answer the phones, but when your there you see them all standing around behind the desk doing NOTHING. They always have a huge turn over. I can only imagine why. The only reason I went back to begin with after being disappointed and disgusted numerous times, is bc I love Doctor Goetz, and Jan Saxton. Both amazing, however I feel they are to good for this practice. Oak orchard has a bad name, and reputation. They seem to keep making it worse and worse. Previously experience there is no better- my daughter had to have blood drawn to check her iron @ their lab, and the idot(African American worker) acted like it was her first time. Prob was, wouldn't be surprised. And, she couldn't get do it. She made her bleed so bad trying it was uncontrollable bleeding she got it all over me and Mercede, my daughter. It was a terrible expierence. I hope she lost her job. Thanks to her my daughters now terrified of the lab. And, before that experience we tried their dental. Huge mistake! They don't know how to run a practice, wait time was an hour then we had to wait for the dentist and the hygienist didn't even clean her teeth. First exam was a joke and complete waste of time. She counted her teeth, big deal. I can do that at home. I wanted a thorough cleaning of her teeth. So that was our first and last time at that dental office. Overall, Oak Orchard SUCKS. I wouldn't recommend it to anyone. I've heard nothing but bad THINGS, anyways. I should of known better. I will now withdraw my daughter as a patient and go elsewhere, where they know what they are doing. And, treat their parents with care and get back to them when urgent need of care. My daughter is 3.5 suffering with tonsillitis, but apparently that's not a urgent appointment. Way to go oak orchard. . . Thank you