How Patients FeelNEGATIVE
Office staff was very rude when discussing payment arrangements. The staff does not discuss financial information or difficulties and arrangements in a private setting. Doors are left open and private details discussed with a full waiting room listening in. The office does not send appropriate invoices/statements to given address on file. The office staff has lied about mailing out invoices/statement. The office does not update online account with payments received, appointments, etc.