Kenneth A Mogell DMD PA

I worked with Dr. Shaffer for many years in Ketchikan. He is a fantastic dentist and an all around great guy. I have a crown and bonding that was placed by Dr. Shaffer 18+ years ago. They still look and feel great. I highly recommend Dr. Shaffer for your dental needs.

I am perplexed by how poorly I was treated. I visited Dr. Stein today for the first time. My wife had visited her office sometime in March for an exam and cleaning and wasn’t very happy with the office but I went anyways to see for myself. I have to say that I have never experienced such rudeness and dismissiveness. When I was asked by the dental assistant or hygienist (I don’t know her position) to pay prior to the treatment, I mentioned that I had a $5 credit from an overpayment when my wife was there. At that point Dr. Stein came in the room and couldn’t understand why there was a $5 discrepancy even after I explained the simple reason three times. She then stated that it’s because I didn’t believe her!? I had no idea what she was talking about and I said I’d never spoken with her before. I think she mistook me for someone else because her attitude and rudeness were so outrageous. She then said they don’t have a dental hygienist at that office and that she—the dentist—had done my wife’s cleaning as a favor and that she wasn’t sure why the front desk made appointments for my wife and I to get a cleaning!! She then said “I think we’re done here” and dismissed me. Please do yourself a favor and run don’t walk from this office!!!!