Keenan Cave

While I felt like the dental staff was kind and helpful, I have been horribly dissatisfied with the billing and front office staff. In April of 2015 I came in to have two cavities filled. At the time, I was charged $193. I had recently switched to new insurance and didn't realize that I only have a $20 co-pay for basic restorative services, including what I had done as defined in my policy. I assumed that the office would realize I was owed money and make a refund. Unfortunately instead of a refund in August of 2015 I received a bill for $208. I immediately called concerned and explained and was told by Nicole in billing to disregard the bill because it was incorrect and they were working with my insurance. I accepted this and left it. I continued to receive more bills and continued to call and was told the same thing. I even spoke with office staff during routine visits. In May of 2016 I spoke with Nicole again and she offered to audit my account because she wasn't sure if I was due a refund or not. She called back within a week and let me know that yes she did think I was owed a refund, but that she had to get it approved. I never heard back from her. From there, I have called repeatedly with no one bothering to return my calls. Everyone I speak with is either off to lunch or just going into a meeting when I try and get back with them. Now I am receiving bills for $70 with no explanation and phone calls saying they don't want to turn me over to collections. I was told repeatedly that Nicole didn't work there any longer only to find out in January of 2017 that she does in fact work there still and never left. I have received the run around from this business and it is clear they do not care to take care of my problem. They are blaming my insurance, while my insurance states they aren't dealing with this office. I am once again awaiting a returned phone call from a Sue in the office which I don't expect will come. I would not recommend this office for the above stated reasons.