Derik Hoerner

Most of my visits went well. I had a lot of fillings and a deep cleaning spread out on multiple visits, because I hadn't been to the dentist in 10+ years. One time the shot must have went too deep into my jaw, I couldn't open my mouth more than a crack for 2 days. It wasn't ideal, but can tolerate that.. accidents happen, I was grateful for the work, so still kept going. Last visit Dr. Hoerner was short, inpersonal, and didn't do much (his assistant did everything before he got there). No big deal, shrugged it off, everyone has a bad day, besides only had one visit to go until all my work was finally done! I had been struggling with anxiety, with babysitting scheduling, and the drive (I don't live in Bismarck). The whole thing hadn't been easy to even go so many times, which they knew, but so proud of myself, thankful for the work that they had done, and glad it was finally almost over. Final visit, I was 4 minutes late while I'm in the parking lot. Ran inside, apologetically explaining I was now 5 minutes late (though their clock on the wall only said 3 minutes late, it was slow). They told me I had to reschedule. Wait. What?? I stood there shocked and embarrassed in front of a room of people as the ladies voiced loudly my ordeal and rescheduled my appointment. That was it for me. I drove home in tears and never want back. I was mad and upset (and it takes a lot to get me to that point).Yes. I realize it was my fault for being late and maybe I was too sensitive for thinking I could be treated decent after a year of, what I thought, friendly personal relationships. *Shrug. I got a letter later from Dr. Hoerner saying he could no longer be my dentist because I missed my appointment. You can imagine my thoughts on him and his letter. I had already found a new dentist. His assistant, however, is fantastic.