Bui Danny DDS

Since I work in downtown Bethesda, I decided to walk in the office to make the appointment on behalf of my sister! The person at the front – I think she’s related to Dr. Hall – made the appointment without any problem. The problem started when I called the day before the scheduled appointment to confirm. The person who answered the phone was EXTREMELY rude; she kept interrupting me to tell me there’s no appointment scheduled! When I tried to remind her that I stopped by the office to schedule the appointment; she said: “We only see patients who have health insurance!” I replied “My sister will pay cash and in advance” I also added that the reason she doesn’t have insurance because they live in Doha and they’re just visiting the U.S., she replied: “well, this is a private business and we decide whom to see!!” then she hang up! I called back to find out why she hang up before we finish our phone conversation but unfortunately she was not willing to speak to me. My point is if they only see patients who have health insurance why they didn’t tell me that when I made the appointment!! My experience with Next Generation Pediatrics was one of the worst experience I have had. They really made me feel that they see certain patients and not ALL people are welcome!