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These are the highest rated dentists in Patient Satisfaction. Visit their profiles to schedule an appointment.
These are the highest rated dental offices in Patient Satisfaction. Visit their profiles to schedule an appointment.
These are the most common insurances accepted by Dentists in Rock Falls, IL.
Recent patient reviews submitted in Rock Falls, IL
Ben and everyone at Alpen dental is the best I’d give them 10 stars if I could. You couldn’t ask for better people they are amazing, caring and friendly Geraldine Hass.
ZERO STARS!! Horrible dental practice. Dr. Rastede has zero communication skills. He filled a cavity that subsequently infected the same evening. There was no reason this cavity should have ever gotten so bad/ deep because I had been a patient of his for 2 years prior this event and had been having regular screenings/ check-ups. A specialist I had to consult with later stated a cavity as deep as mine should have been caught and treated as long as I was being seen regularly by a dentist, which I was. Also, the specialist complimented me on my dental hygiene, so it is not like I neglect my teeth -- floss and brush regularly. Dr. Rastede referred me to an endodontist in the QC after my cavity failed (horribly painful btw) to have a root canal, which subsequently failed because this endodontist did not find a fourth canal. She did not find the fourth canal despite having an expensive magnifying lens at her disposal to find all the canals... this is even the stated reason Dr. Rastede sends patients to her (ironic!). Then the tooth root cracked on re-treatment, meaning it was no longer able to be saved. Next, I needed to have the tooth extracted and an implant was highly recommended because of the location of the tooth. All told, it's been THOUSANDS (around $6,000) of dollars out of my own pocket despite being covered by MetLife dental insurance (this $$$ out of my own pocket was totally unnecessary had the cavity been caught on time). But the icing on the cake? When I left a message simply asking about the cavity after it had failed, I was told I was no longer a patient of their practice despite always being on time and paying all of my bills. I was kicked out simply for asking a question. This is totally unacceptable imo. Also, the dental hygienist I was regularly seen by at his office the year prior recommended I have a deep gum cleaning procedure where the gum flaps are cut opened, cleaned underneath, and resown. A periodontist (gum specialist) I consulted with about this procedure stated I absolutely DID NOT need this procedure, and that it would actually do much more harm than good in my case because some gum tissue is lost by the procedure itself and my gums were fine. Horrible dental practice. ZERO STARS (had to select 1 star to publish this review). .
